Lornham was founded in 2012 and as well as being a leading residential property consultancy they provide a highly personalised block management service through an experienced team based in Central London. Rupert Wertheimer who is one of the director’s explains why they use Blocks Online.
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Lornham, a leading residential property consultancy based in Central London, sought a unified software solution to manage their growing block management operations. By adopting Blocks Online, they streamlined workflows, improved client communication, and increased productivity by 30%, enabling them to maintain their high service standards.
Case Study Overview
Founded in 2012, Lornham is a renowned residential property consultancy offering personalized block management services through an experienced team in Central London. As their block management business expanded, managing daily operations with disparate software tools became increasingly challenging. To address this, Lornham adopted Blocks Online, a fully integrated property management solution.
The system’s robust financial and workflow functionalities allow Lornham to manage all block-related activities seamlessly, from issuing service charges and handling maintenance to managing insurance renewals and client communications. The intuitive interface simplifies operations, while a responsive support team ensures Lornham can maximize the software’s capabilities. By leveraging Blocks Online, Lornham has significantly enhanced their efficiency, improved client service, and positioned themselves for continued growth in the competitive London property market.
The Challenge
Having significantly grown our block management business and managing the various moving parts of the operation on a day to day basis with a range of different software tools we wanted to find a more holistic solution that enabled us to manage everything under one system.
The Solution
After looking at a number of software solutions, Lornham decided that Blocks Online would be a good fit for them.
Blocks Online’s comprehensive property management process functionality was a key reason behind our decision to use the switch systems. It has great financial and accounting capability and coupled with its best practice workflow design means we can manage all of our block management services using one reliable and integrated system.”
The system is intuitive and enables us to keep on top of all our day to day activities and basically tells us when we need to action various items like issuing service charge and ground rent demands or dealing with insurance renewals and also has made it very easy to deal with maintenance and work management of our blocks by utilising the integrated ticketing functionality.
While the software is pretty intuitive and easy to use there is an excellent support team who are knowledgeable about block management and are responsive and always willing to provide assistance when required.
The Outcome
Choosing Blocks Online has proven to be extremely beneficial to our business, we always strive to provide an excellent service to our clients and by utilising the software we have been able to improve our workflow effectiveness, enhance our communication with clients and have increased our productivity by around 30%.