Answers to your questions about Blocks Online

Blocks Online is cloud-based block management software for managing agents and property management companies. It brings service charge and ground rent demands, leaseholder funds and the financial records for every block and leaseholder into one place.

Alongside the accounting, it supports everyday work such as maintenance tickets, insurance and health and safety tracking, and credit control. It also makes communicating with property owners and suppliers easier, saving your team time on day-to-day tasks.

Built-in best-practice workflows make day-to-day operations more efficient and less complex, so you can streamline how your business runs.

Documentation is kept up to date with current legislative requirements, which helps you stay compliant. Budgeting and financial reporting tools help you improve cash flow and keep track of how each property is performing.

Blocks Online is a straightforward, fully integrated suite of web-based software with best practice built in. It is designed to make it easier for managing agents and property management companies to keep on top of multiple blocks.

Modules such as Credit Control, Ticketing and the Property Portal are integrated into the same system. Over 250,000 units are managed with our software, and it is a popular choice among leading block management companies.

Our prices are competitive, there are no hidden charges, and we always let clients know about updates to the software.

As well as the software, we offer flexible business services that take routine admin off your team, including:

• Printing and envelope stuffing, available through Desktop Mailing
• Supplier invoice processing

Get in touch to find out how these services could fit your requirements.

Blocks Online is built around five modules:

• Block Management, the core module
• Property Portal & App
• Ticketing
• Credit Control
• Site Inspection Module & Property Manager Toolkit App

Two add-ons, Bank Feeds and Desktop Mailing, take more admin off your team. The software is safe, secure and quick to get started with, with 24/7 access, no set-up fees and free upgrades.

The Ticketing module lets property managers record and track repairs, maintenance, legal tasks and similar packages of work. Each ticket keeps an audited history and commentary, and can be assigned to different departments and members of staff.

Used with the Property Portal, it also lets property owners raise tickets and receive updates online, so everyone stays informed.

Electronic interfaces load bank receipts and payments quickly, removing the need for extensive manual data entry. With the Bank Feeds add-on, Open Banking imports transactions from your client bank accounts overnight, ready to match and reconcile.

For overdue payments, Credit Control shows arrears in real time and helps you send reminder letters and track each case.

All financial information is held on a single, secure website where your staff can review it, and external accountants can be given access when required.

A comprehensive suite of financial and property management reports can be produced in one click and downloaded as PDF or CSV files.

As many as you like. The software is flexible, so you can easily amend your data as your portfolio changes, and our team will continue to support you as your business grows.

Yes. Every property owner with an email address can be invited by email or letter to access their block’s information. Once logged in, they can see their own service charge and ground rent account details, demands, invoices and statements.

Documents stored for the block, such as year-end accounts and insurance, are available too. One-way and two-way messaging lets you share updates and manage problems with everyone involved.

No. Blocks Online is web-based, so there is no software to install. You and your team can log in from any location with an internet connection.

Your data is backed up automatically every hour, so you won’t lose information or important documents, even if something happens to your office.

Every connection is protected with SSL (Secure Sockets Layer) encryption, the standard technology for an encrypted link between a web server and a browser. Blocks Online uses the SHA-256 hashing algorithm, as used by major companies including Google, Amazon and eBay.

You pay a fixed monthly fee based on the size of your business and the modules you choose. Block Management starts at £100 per month plus 15p per unit.

There are no large upfront costs and no new equipment to buy. You only pay for the service you use, and there are no hidden charges later on.

We send you easy set-up details, so you can start managing your properties within 48 hours. The system is user-friendly, and if you run into a problem, our team is on hand to help.

You can reach your information wherever you have an internet connection, your data is fully backed up, and you can add as many users as you need at no extra cost. Payments are monthly, with no long-term contract.

Fill in our short demo request form with your name, company name, phone number, email address and a message. We’ll then get in touch to arrange a convenient time to show you the software online.

Signing up is easy. Fill in our online form with your name, email address, company name and the modules you need.

Fill in the form on our contact page or call our head office on 020 3384 3418. We’re happy to answer questions about the software or our other services.