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Credit Control

The credit control module helps deal with late payers and improve your block management cashflow using effective debtor management functionality

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Effective Credit Control

The Credit Control module is specifically designed to support Managing Agents and Property Management Companies in tackling late payments efficiently. It offers a range of tools, including the ability to generate personalized reminder letters and other credit control communications, while tracking the status of every case. This ensures a systematic and proactive approach to managing non-payers, helping businesses maintain control over outstanding debts and improve financial processes.

With real-time visibility of overdue payments and an intuitive way to prioritize debts, the module streamlines the process of chasing late-paying leaseholders. Integrated seamlessly with our multi-service block management software, it not only saves time on repetitive tasks but also enhances cash collection performance. This allows users to focus on delivering better service while ensuring financial stability and accountability.

Credit Control Cases

Easily identify non-payers and monitor cases with detailed tracking of communication history and payment plans. Stay organized and ensure accountability by recording all interactions and agreements in one central system.

  • Credit Control Cases

    Being able to record all contact that you have with leaseholders in one place, including phone calls, emails and even letters, allows you to keep an accurate log of every interaction. This means that you can provide evidence of requesting payments, which will include the time and date.

  • Status Tracking

    Status tracking allows Managing Agents and Property Management Companies to keep an eye on the status of the leaseholder and where they are with their payments, allowing them to implement a procedure to retrieve payments.

Credit Control Reminder Letters

Generate reminder letters effortlessly using standard templates and bulk production tools for efficiency. Save all correspondence securely to maintain a clear record of communications.

  • Reminder Letters

    Our credit control module allows for the efficient creation and management of reminder and standard credit control letters for service charge debts and ground rent arrears. All letters are stored as PDFs, providing evidence for future reference. Reminder letters have proven highly effective in prompting timely payments and chasing overdue accounts.

  • Bulk Create Credit Control Cases

    Due to our advanced and flexible software, here at Blocks Online we are able to produce credit control cases and effective credit control letters. These letters are based on the criteria from the client, including level of arrears and how many days overdue their payment the leaseholders are. From here, the credit control letters will be created accordingly and sent to the correct recipient.

Our trusted industry partnerships

We’re proudly partnered with industry-leading organisations such as The Property Institute and RICS (Royal Institution of Chartered Surveyors). These partnerships reflect our dedication to upholding the highest standards in the property sector, ensuring our solutions meet the professional needs of property managers and their clients.

Workflow Management

Stay organised with a daily to-do list that automatically updates as cases progress. Easily track payment plans and legal steps, ensuring no critical actions are missed.

  • Daily Actions

    When you utilise our credit control module via our software, every day the cases that are being chased that day will be listed for you to clearly see. Payment history can be easily understood, due to the layout and accessibility on our module.

  • Payment Plans

    Payment plans help leaseholders manage their payments more effectively, ensuring timely payments. Once a plan is agreed upon, a case is created to record the details. Each payment updates the case, eliminating unnecessary follow-ups. If a payment is missed, you’ll receive a prompt to take appropriate action.

  • Automatic Updates

    When a payment is received from a leaseholder, the credit control case will be automatically updated. When any arrears are cleared, the case will be closed immediately, allowing you to focus on the other cases instead.

  • Legal Tracking

    In the case that the leaseholder doesn’t clear their arrears, our credit control module allows Managing Agents and Property Management Companies to track any legal steps that are being taken.
Making Block Management Easier

Over 15 years of experience

Blocks Online was formed to offer a well needed solution for block management companies and managing agents.
  • 15 years of experience
  • Trusted software
  • Great support
  • Residential Property Management