Easier Credit Control for Managing Agents
Manage service charge and ground rent arrears more efficiently with credit control software designed for managing agents and property management companies.
Identify late payers, manage communications, track payment plans and legal action, and keep cases moving without relying on separate spreadsheets or manual records.
Keep on top of arrears without the manual chasing
The Blocks Online Credit Control module gives managing agents a structured way to manage late payments from initial reminders through to payment plans and, where necessary, legal action.
Credit control activity is connected to the information already held within Blocks Online, giving your team real-time visibility of overdue payments and a central record of each case.
Who is it for
Managing agents, property managers and block management companies managing service charge debts and ground rent arrears.Where it sits
An optional module working alongside the core Blocks Online Block Management software.What it replaces
Separate arrears spreadsheets, manually managed reminders and disconnected records of calls, emails, letters and payment arrangements.
How can managing agents stay on top of service charge and ground rent arrears?
Quickly identify non-payers and see where each case stands, with communication history, payment information and case status held together.
This gives your team a clearer and more consistent way to prioritise debts, follow up late-paying leaseholders and maintain an accurate record of the action taken.
Credit control cases
Being able to record all contact that you have with leaseholders in one place, including phone calls, emails and even letters, allows you to keep an accurate log of every interaction. This means that you can provide evidence of requesting payments, which will include the time and date.
Status tracking
Status tracking allows managing agents and property management companies to keep an eye on the status of the leaseholder and where they are with their payments, allowing them to implement a procedure to retrieve payments.
How can I make chasing overdue service charges more efficient?
Generate reminder letters using standard templates and bulk production tools, helping your team manage larger numbers of overdue accounts without producing correspondence individually.
Letters are stored against the relevant records, giving you a clear history of the communications sent throughout the credit control process.
Reminder letters
Our credit control module allows for the efficient creation and management of reminder and standard credit control letters for service charge debts and ground rent arrears. All letters are stored as PDFs, providing evidence for future reference. Reminder letters have proven highly effective in prompting timely payments and chasing overdue accounts.
Bulk create credit control cases
Due to our advanced and flexible software, here at Blocks Online we are able to produce credit control cases and effective credit control letters. These letters are based on the criteria from the client, including level of arrears and how many days overdue their payment the leaseholders are. From here, the credit control letters will be created accordingly and sent to the correct recipient.
How do I keep credit control cases moving?
Stay organised with a daily list of the cases requiring action and keep track of payment plans, payments and legal steps as each case progresses.
When payments are received, cases are updated automatically, reducing unnecessary follow-ups and helping your team concentrate on the accounts that still require action.
Daily actions
When you utilise our credit control module via our software, every day the cases that are being chased that day will be listed for you to clearly see. Payment history can be easily understood, due to the layout and accessibility on our module.
Payment plans
Payment plans help leaseholders manage their payments more effectively, ensuring timely payments. Once a plan is agreed upon, a case is created to record the details. Each payment updates the case, eliminating unnecessary follow-ups. If a payment is missed, you will receive a prompt to take appropriate action.
Automatic updates
When a payment is received from a leaseholder, the credit control case will be automatically updated. When any arrears are cleared, the case will be closed immediately, allowing you to focus on the other cases instead.
Legal tracking
In the case that the leaseholder does not clear their arrears, our credit control module allows managing agents and property management companies to track any legal steps that are being taken.
Credit control connected to your block management records
Credit Control works alongside the Blocks Online core Block Management module, so your team can manage arrears within the same system used for your blocks, units, leaseholders, demands, receipts and financial records.
Rather than maintaining a separate credit control system, the information needed to manage each case remains connected to the underlying leaseholder account.
Block Management
Blocks, units, leaseholders, budgets, demands, receipts, suppliers and banking.
Credit Control
Arrears cases, reminder letters and payment plans.
What do managing agents ask about software for managing service charge arrears?
Common questions from managing agents and property managers about managing arrears with Blocks Online.
The Blocks Online Credit Control module helps managing agents manage outstanding service charge and ground rent payments.
Keeping credit control activity in one system gives staff a central record of outstanding payments, communications and actions. Blocks Online also provides a daily view of cases requiring attention and automatically updates cases as payments are received.
Yes. The Credit Control module can produce reminder and standard credit control letters for service charge debts and ground rent arrears. Letters are stored as PDFs to maintain a record of correspondence.
Yes. Cases and letters can be created according to criteria including the level of arrears and the number of days a payment is overdue, helping managing agents process appropriate cases more efficiently.
Yes. Phone calls, emails and letters can be recorded against a credit control case, creating a history of contact including the time and date.
Yes. Agreed payment plans can be recorded against a case. Payments update the case as they are received and, if a payment is missed, the system prompts the user to take the appropriate action.
The credit control case is automatically updated when a payment is received. Once the arrears have been cleared, the case is closed automatically.
Yes. Where arrears are not cleared and further action is required, the Credit Control module allows managing agents, property managers and block management companies to track the legal steps being taken.
Our trusted industry partnerships
We are proudly partnered with industry-leading organisations such as The Property Institute and RICS (Royal Institution of Chartered Surveyors). These partnerships reflect our dedication to upholding the highest standards in the property sector, ensuring our solutions meet the professional needs of property managers and their clients.
Over 15 years of experience
Blocks Online was formed to provide a dedicated solution for block management companies and managing agents.
See Credit Control in action
Discover how Blocks Online can help your team manage service charge and ground rent arrears more efficiently.