Built by property managers, for property managers
Blocks Online is a UK block and estate management software company, created by property managers who understood first-hand the challenges of managing residential blocks.
Launched in 2013, we have grown into a trusted software provider supporting more than 300 managing agents and property management businesses, while continually developing our technology around the changing needs of the industry.
Property management experience at our core
We work hard to ensure Blocks Online evolves alongside the industry, helping our clients meet changing regulations and compliance requirements while making those responsibilities easier to manage.
Blocks Online began with a simple idea: block management software should be built around the way property managers actually work.
- 2013
Our founders brought their own property management experience to the development of Blocks Online, creating a cloud-based system specifically for managing residential blocks and estates.
- Since
Both the industry and the technology have changed considerably, and Blocks Online has evolved with them. We develop according to the needs of the industry, listening to our clients and responding to the changing responsibilities placed on managing agents.
- 2022
As regulation and compliance requirements have increased, including significant changes introduced through the Building Safety Act 2022, we have continued to develop Blocks Online around the changing requirements facing the block management industry.
- Today
One thing has not changed: we develop Blocks Online around the people who use it. We listen to our clients, understand what they need and continue to improve the system to help make block management easier.
That approach is reflected in client feedback, with customers specifically highlighting how Blocks Online listens to their needs and investigates how the software can do more to support them.
“Blocks Online feels like the system that can take us to 250 or 300 blocks and beyond. It's been vital in enabling us to scale smoothly without major changes. Investing in the right software is definitely paying dividends, making growth a much smoother transition.”
A block management ecosystem built to work together
What began with the essential financial and property management functions has grown into a connected ecosystem of software, apps and services, developed around the changing needs of managing agents.
Core Block Management System
The essential financial and property management functions managing agents rely on every day. Everything else connects to this.
Connected modules
Extending the system across leaseholder communication, maintenance, arrears and compliance.
Property Portal and app
Leaseholder communicationTicketing
Maintenance and work ordersCredit Control
Arrears and payment plansSite Inspection
Inspections and complianceConnected modules
Extending the system across leaseholder communication, maintenance, arrears and compliance.
Bank Feeds
BankingDesktop Mailing
Printing and postageSCOAP
Year-end service charge accountsSupport services
Onboarding and trainingEverything is designed to work together, helping managing agents keep information connected, reduce duplication and manage more of their day-to-day work through one reliable, integrated system.
Technology led. People focused.
We are a technology company, and we believe strongly in the power of technology to make block management better.
As the world becomes increasingly digital and AI-driven, we will continue to embrace new technology and develop smarter ways to help managing agents work more efficiently.
At the same time, the people behind the software matter just as much. Our team is experienced, knowledgeable and easy to reach, and clients tell us that makes a real difference day to day.
For us, the two belong together: great technology backed by experienced, helpful people.
The human side of our business matters enormously to us. Blocks Online has built a reputation for outstanding customer service, knowledgeable support and a team that genuinely wants to help.
Experienced
Created by property managers and supporting the industry since 2013, we bring a solid understanding of block management to the technology we develop.
Responsive
We develop with the industry. As the responsibilities, regulations and compliance requirements facing managing agents change, we continue to develop Blocks Online to help our clients respond.
Reliable
Our clients rely on Blocks Online for the financial and property management processes involved in managing their portfolios, so providing a solid, dependable system matters to us.
Human
We are proud of the service our team provides. We listen, we respond and we are here to help. Our clients regularly highlight both our responsiveness to their needs and the quality of the support they receive.
Connected to the industry we serve
Blocks Online is an industry partner of The Property Institute (TPI) and RICS (Royal Institution of Chartered Surveyors). These partnerships reflect our dedication to upholding the highest standards in the property sector, ensuring our solutions meet the professional needs of property managers and their clients.
Software and service our clients rely on
Our additional services are designed to help support your business and get the most out of using Blocks Online, including speeding up the process of transitioning to the system as quickly as possible to maximise the benefits for your business and the service you provide your clients.
Blocks Online listening to customer feedback and the quality of support provided.
Improved workflow, client communication and a reported 30% increase in productivity.
Portfolio growth of around 1,500 units to 4,500 units under management in the year following the introduction of Blocks Online.
Common questions about Blocks Online
Blocks Online is a UK cloud-based block and estate management software company providing an integrated system for managing agents and property management businesses.
Blocks Online launched in 2013 and was created by property managers for property managers.
Blocks Online is used by managing agents and property management businesses managing residential blocks and estates. The company currently supports 300+ clients.
The Blocks Online ecosystem centres around its Core Block Management System, with connected modules, apps and services supporting areas including property and financial management, leaseholder communication, ticketing, credit control, site inspections, banking, mailing and year-end service charge accounts.
Yes. Blocks Online provides ongoing support, with additional Enhanced Onboarding and Assistance and Dedicated System Training services available for clients who require extra help.
Experience you can trust, innovation you can rely on
Blocks Online was formed to provide a dedicated solution for block management companies and managing agents.