Extra support to get the most from Blocks Online
Whether you are moving to Blocks Online, need help getting your information set up correctly or want dedicated system training for your team, our additional support services give you extra help when you need it.
Support with onboarding, data uploads and system training
Every new Blocks Online client receives our standard onboarding service, including step-by-step guides, videos, bulk upload tools and an onboarding session with our support team.
If you need more hands-on help, we also offer Enhanced Onboarding and Assistance and Dedicated System Training, tailored around your business and the Blocks Online modules you use.
Who is it for
Managing agents, property managers and block management companies using or moving to Blocks Online.What support is available
Standard onboarding, enhanced onboarding and assistance, data upload support and dedicated system training.How it works
Choose the additional support you need, with activities and training tailored to your business and Blocks Online set-up.
What support is available when moving to Blocks Online?
All new clients receive standard onboarding at no additional charge, with guides, videos, bulk upload tools and an onboarding session to help you get started.
For businesses that need more hands-on help, our Enhanced Onboarding and Assistance service provides dedicated support with setting up Blocks Online.
Our support team will review and upload agreed data and information to a client’s account and make sure it gets set up in the correct way for system use. If you have been with Blocks Online for a while we can also provide further dedicated assistance outside of our regular customer support. The specific business requirements are discussed with the client and we will tailor a set of activities that we will undertake to enable the agreed work to be completed.
- Enhanced onboarding
- Dedicated assistance
- Data upload support
- Tailored activities
- Pricing upon request
Can Blocks Online provide dedicated training for property management teams?
Yes. We offer dedicated online system training to help you and your team get the most from Blocks Online.
Training can be tailored to the Blocks Online modules you have activated and is delivered through interactive online screen-sharing sessions.
While the Blocks Online system has been intuitively designed, is user friendly and has an extensive Knowledge Base which clients can access to answer their how-to questions, dedicated training helps clients transition to the system as quickly as possible. Sessions are delivered by our system trainers using online screenshare tools, enabling multiple attendees to join and interact, and each session is recorded and a copy sent using a secure link so it can be downloaded and used for future reference.
- Dedicated system training
- Online screenshare tools
- Recorded training sessions
- Tailored module support
- Pricing upon request
How can additional Blocks Online support help your business?
Our additional services are designed to help support your business and get the most out of using Blocks Online, including speeding up the process of transitioning to the system as quickly as possible to maximise the benefits for your business and the service you provide your clients.
Return on investment
Blocks Online Business Services are available to help clients maximise the use of their time which in turn enables them to maximise the return on investment they get from using the Blocks Online system.
Integrated and visible
When we provide our services we use the same system that you use. Therefore, through Blocks Online you can see what has been achieved by us to support your business.
Flexible for growth
As your business grows we can provide additional support to assist you, including activities to review and upload agreed data and information plus provide dedicated system training for your new employees or for additional modules you may activate.
What do managing agents ask about Blocks Online onboarding and training?
All new clients receive standard onboarding at no additional charge. This includes step-by-step guides and videos, bulk upload tools and an onboarding session with the Blocks Online support team.
Yes. Enhanced Onboarding and Assistance can include reviewing and uploading agreed data and information to your Blocks Online account. The exact support required is agreed with you beforehand.
Blocks Online provides bulk upload tools as part of standard onboarding. If you need additional hands-on support, Enhanced Onboarding and Assistance can include reviewing and uploading agreed data and information.
Yes. Dedicated system training is available online and can be tailored to the Blocks Online modules your team uses.
Yes. Training sessions can be tailored to the specific modules you have activated.
Yes. Dedicated online training sessions are recorded and a copy is provided securely so you can download it and use it for future reference.
Yes. Blocks Online has an online Knowledge Base with step-by-step guidance, screenshots and videos covering different areas of the system.
Blocks Online Support is available Monday to Friday, 9am to 5.30pm, excluding public holidays. Support queries can be submitted by email, which creates a support ticket for the team to investigate.
Need additional help with Blocks Online?
Talk to us about the support your business needs, from enhanced onboarding and data upload assistance to dedicated training for your team.